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Terms and Conditions

Stuart & Frank® terms and conditions for supply of goods and services of training and coaching programmes.

1. DEFINITIONS

In this document the following words shall have the following meanings:

1.1 “Agreement” means these Terms and Conditions together with Specific Customer Proposals.

1.2 “Customer” refers to any person or organisation who purchases goods and services from S & F.

1.3 S & F means Stuart and Frank® Training Limited.

1.4 “Specific Customer Proposals” means a proposal, quotation, or method statement describing the goods and/or services to be provided by S & F.

1.5 “Delegate” means a single customer.

2. PERSONAL COACHING

2.1 PRICE, PAYMENT AND CANCELLATION POLICY

2.1.1 Full payment for the whole coaching programme must be received prior to the first coaching lesson unless a payment plan has been arranged and agreed with S & F.

2.1.2 If the Customer wishes to re-arrange an appointment for a date other than that previously agreed, S & F will make strenuous efforts to accommodate the Customer's request. Cancellation of appointments of less than 24 hours may not be re-arranged and the lesson will be forfeited, at the sole discretion of S & F.

2.1.3 Termination: Either the Customer or S & F may terminate the Agreement with one months notice. S & F will make any pro-rata refund of fees for unused time.

3. CORPORATE TRAINING PROGRAMMES

3.1 PRICE, PAYMENT AND CANCELLATION POLICY

3.1.1 S & F will provide the Customer with a comprehensive Agreement before commencement of the training programme.

3.1.2 Invoices shall be due and payable within 30 days of date of invoice. S & F is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England.

3.1.3 A deposit of 50% of the cost of the programme is due on placement of an official order by the Customer.

3.1.4 After the booking is taken and the deposit received a balance invoice will be sent to the Customer detailing the total cost due. Full payment is due not less than 45 days before the event. If payment is not made in full, S & F reserves the right to cancel the event and forfeit the deposit.

3.1.5 Full payment for the training programme must be received prior to the programme commencement unless a separate payment plan has been arranged and agreed between S & F and the Customer.

3.1.6 If the Customer decides to cancel the event booking S & F should be notified of the decision as soon as possible and confirmed in writing or by e-mail.

The deposit of 50% of the cost of the programme is non-refundable.

3.1.7 If the Customer wishes to change the date of the event after the deposit has been paid to S & F, S & F will make strenuous efforts to accommodate the request without imposing any financial penalty to the Customer.

4. DISCOVERY RETREATS

4.1 PRICE, PAYMENT AND CANCELLATION POLICY

4.1.1 S & F will provide the Customer with a comprehensive Agreement before commencement of the training programme.

4.1.2 Invoices shall be due and payable within 30 days of date of invoice. S & F is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England.

4.1.3 A deposit of 50% of the cost of the programme is due on placement of an official order by the Customer.

4.1.4 After the booking is taken and the deposit received a balance invoice will be sent to the Customer detailing the total cost due. Full payment is due not less than 45 days before the event. If payment is not made in full, S & F reserves the right to cancel the event and forfeit the deposit.

4.1.5 Full payment for the training programme must be received prior to the programme commencement unless a separate payment plan has been arranged and agreed between S & F and the Customer.

4.1.6 If the Customer decides to cancel the event booking S & F should be notified of the decision as soon as possible and confirmed in writing or by e-mail. The deposit of 50% of the cost of the programme is non-refundable.

4.1.7 If the Customer decides to cancel the event booking S & F must be notified of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours. Cancellation will take effect from the day S & F are notified providing that written confirmation is received by S & F within 24 hours of the original notification.

The following scale of charges will be payable depending on when the notification of cancellation is received.

Prior to 45 days - deposit forfeited

45 - 26 days - 60% of total cost

25 - 7 days - 80% of total cost

Less than 7 days - 100% of total cost

4.1.8 S & F reserves the right to cancel the event in any circumstances for any reason. However S & F will not cancel the event within 45 days of the event unless it is for a reason outside the control of S & F. If the event has to be cancelled we will offer the Customer:

(a) An alternative event at a later date.

(b) A full refund of all monies paid.

4.1.9 All events are subject to a minimum number of participants for its operation. S & F will advise the Customer at least 45 days before the event if minimum numbers have not been reached. The Customer will have the choice of booking an alternative event with S & F, or having a refund of monies paid. No compensation will be payable and S & F are unable to offer refunds of any associated costs, e.g. travel costs, additional accommodation charges etc.

5. PROGRAMME DELIVERY

Applicable to Corporate Training Programmes and Discovery Retreats only.

5.1 The times of delivery specified by S & F is an estimate only and S & F shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the programme.

5.2 S & F may occasionally video record programmes or parts of programmes for marketing purposes without seeking the delegates' permission.

5.3 It maybe necessary, for reasons beyond the control of S & F to change the venue, dates and/or trainers.

5.4 Should S & F change the programme venue, the delegate will receive written confirmation with sufficient notice.

5.5 S & F is not liable for any additional travel and accommodation costs the delegate may incur by personal choice or should the programme dates or venue be altered.

6. LIMITATION OF LIABILITY

6.1 Except in respect of death or personal injury due to negligence, the entire liability of S & F to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

6.2 In no event shall S & F be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or S & F had been made aware of the possibility of the Customer incurring such a loss.

7. INDEPENDENT CONTRACTORS

7.1 S & F may, in addition to its own employees engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve S & F of its obligations under any Agreement or applicable Specific Customer Proposals.